Friday, October 31, 2014

Cancellation policy revisions due to Ebola

Several of the Kusini Collection partners have recently revised their cancellation policies with respect to Ebola. Below are the details of their respective policy updates:

Ultimate Safaris, Namibia 

In the wake of the Ebola epidemic in West Africa and the media frenzy which has accompanied that, a number of our trade partners have appealed to us for assistance to boost confidence and encourage guests to continue with their travel plans and to book early in order to reserve the accommodation they require by providing some form of protection or booking deposit refund in the unlikely event of an Ebola outbreak in Namibia.

In response to these requests, Ultimate Safaris has partnered with all our main suppliers in order to offer our trade partners a revised cancellation policy for travel booked with Ultimate Safaris in Namibia. This policy will apply to both new and existing bookings and it guarantees that all cancellation penalties relating to travel with Ultimate Safaris in Namibia in the event of guests being unable to travel as a result of official travel advisory notices will be waived up to the day prior to arrival during the current Ebola impasse.

This policy will apply under the following conditions:

1. There should be a confirmed outbreak of Ebola in Namibia, as defined by the World Health Organization (WHO); and

2. The WHO and at least one of the G5 countries (France, Germany, Japan, the United Kingdom and the United States of America) must issue a Level 3 Travel Advisory (advising against all but essential travel) for travel to Namibia on the grounds of Ebola.

Guests electing not to travel without the above conditions being in place will be subject to our standard terms and conditions.

Norman Carr Safaris and Chongwe Safaris, Zambia

Zambia is far removed from the Ebola epicenters of Guinea, Sierra Leone and Liberia (our camps are further away than London in fact). We believe there is a lot of misunderstanding in the general public about the sheer size of Africa which is creating the impression in many that the whole continent is unsafe.

The likelihood of an outbreak in Zambia is very remote and we want to support our trade partners around the world in reassuring their clients that it is safe to book a 2015 safari now. We are pleased to advise that in the event of travel being cancelled as a result of the World Health Organization declaring an outbreak of Ebola in Zambia and either the WHO or the client’s own Government issuing a directive against non-essential travel to Zambia, we guarantee that all cancellation fees in respect of accommodation at Chongwe Safaris or Norman Carr Safaris will be waived.

This offer is for all new bookings and is conditional upon the guest having comprehensive travel and trip cancellation insurance.  We will reimburse any shortfall between the compensation paid by the insurance company and monies we have received for accommodation in our camps.

Imvelo Safari Lodges, Zimbabwe

In light of the Ebola epidemic in West Africa and the accompanying media frenzy, we have received appeals from a number of our trade partners to provide some sort of cancellation policy to boost confidence and encourage guests to continue with their travel plans and to book early in order to reserve the accommodation they require.

We have taken the decision to revise our cancellation policy for travel booked with Imvelo Safari Lodges in Zimbabwe, which will apply to both new and existing bookings. All cancellation penalties pertaining to Imvelo Safari Lodges' properties will be waived up to the day prior to arrival in the event of guests being unable to travel as a result of an Ebola outbreak in Zimbabwe.

This policy will apply with the following conditions:

1. There should be a confirmed outbreak of Ebola in Zimbabwe, as defined by the World Health Organization (WHO); and

2. The WHO and at least one of the G5 countries (France, Germany, Japan, the United Kingdom and the United States of America) must issue a Level 3 Travel Advisory (advising against all but essential travel) for travel to Zimbabwe on the grounds of Ebola.

3. The policy is conditional upon strict adherence to our normal Terms and Conditions requiring that all travellers take out comprehensive Travel Insurance and that their first claim for cancellation fees and other costs is made against their insurance carrier

Guests electing not to travel without the above conditions being in place will be subject to our standard terms and conditions.

Classic Africa Safaris, Uganda and Rwanda

There is NO Ebola in Uganda or Rwanda! However, due to requests by numerous suppliers, to assist in alleviating clients fears of losing all payments made, Classic Africa Safaris confirms the following:

We have an agreement with all our suppliers for accommodations and activities, except UWA (Uganda Wildlife Authority) and RDB (Rwanda Development Board).

Applicable to Uganda only safaris.

If an outbreak of Ebola occurs in Uganda, and the WHO confirm and deem it unsafe to travel, CAS will credit all services as quoted for future travel, for a maximum of 9 months.  Chimp and gorilla permits will be on a case by case basis.

Applicable to Rwanda only safaris.

If an outbreak of Ebola occurs in Rwanda, and the WHO confirm and deem it unsafe to travel, CAS will credit all services as quoted for future travel, for a maximum of 9 months, except chimp, gorilla and golden monkey permits. All permits will be dealt with on a case by case basis.

Applicable to Uganda/Rwanda combined safaris.

If an outbreak occurs in Uganda only, we may not be able to credit Rwanda services. Similarly, if an outbreak occurs in Rwanda only, we may not be able to credit Uganda services. Again, all permits will be dealt with on a case by case basis.

The above terms will only be applicable whilst the WHO advise against travel.



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